600 UK Customer Support
At 600 UK, we take our responsibilities seriously. Not only will you gain ownership of a reliable high quality product, but you will also have unlimited access to a comprehensive level of customer support.
APPLICATION ENGINEERING: 600 UK's application engineers are experts in turn-key engineering solutions. Our team of specialist engineers are here to help you with feasability studies, time studies, stand alone solutions, turn-key packages, tool utilisation, fixture design, programming and operator training.
SPARES: 600 UK hold over £5 million worth of spare parts from our major machine tool principals. Our dedicated team will offer a swift response to any spares enquiry ensuring your machine tool is back in production as soon as possible.
SERVICE: 600 UK's factory trained service engineer's can provide a range of service contracts tailored to satisfy any customer requirement, including: machine delivery, off loading, installation, commissioning, breakdown recovery, warranty back up, planned maintenance and rapid response 24 / 7.
PRODUCT MANAGERS: Each of our world class, individual product ranges is headed by an experienced Senior Product Manager. The product manager provides the main interface between the customer, 600 UK and the machine tool principle. The product manager's primary responsibility is to provide the optimal solution for the customer's production requirements.
PROJECT MANAGEMENT: Our Project management team will ensure your machine tool purchase matches your production requirements and is delivered on time, and most importantly, within budget. 600 UK's project management team can provide the following:
- Customer to principal liason
- Establish needs / requirements
- FMS integration
- Project delivery on time and within budget
- Conformity to all current regulations and legislation
- Transport logistics
- Hardware installation
- Site surveys
